Shipping policy

OVERVIEW

Grand Leaners offers complimentary ground shipping on all orders over $250.00. Flat fee shipping rates are offered for both U.S. and international orders.

SHIPPING METHODS & RATES

Below are the offered shipping flat rates and estimated delivery times based on region, which do not include order processing time:

  • Free shipping for orders over $250 ~ delivery in 5-8 business days
  • USA/East Coast: $15 ~ delivery in 5-8 business days
  • USA/West Coast: $25 ~ delivery in 5-8 business days
  • USA/Hawaii & Alaska and US territories $65 ~ delivery in 5-10 business days
  • International shipping: $65 ~ delivery in 8-12 business days

ORDER PROCESSING

Orders are typically shipped within 3 business days. Depending on peak times, it can take up to 5 business days. If an order is placed after 3pm EST, the processing time will begin the next day. If an order is placed on Saturday after 3pm EST, the processing time will begin on the following Tuesday. Once dispatched, it will follow the estimated delivery times stated in the Shipping Methods & Rates section. Grand Leaners is not responsible for any delays caused by destination customs clearance processes.


Grand Leaners business hours are Wednesday-Sunday, 9:00am - 5:00pm EST, excluding U.S. federal holidays. Grand Leaners does not ship items on Sundays and Mondays. Our shipping facility is also closed on the following holidays:

  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving
  • The day after Thanksgiving
  • Christmas
  • New Year's Day

ORDER CANCELLATION OR MODIFICATION

Within 60 minutes of your order confirmation, you can modify your order and shipping details. Please use our Contact Form, including the Order # and comments for changes. Any changes made must reflect the same order value.

For cancellations, we will issue a refund and you will receive an email confirmation. Refunds take 5-10 business days to return to your charged account depending on your provider.

SHIPPING DISCLAIMERS

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. We do not include signature requirements for our shipments. Therefore, you agree to our terms and conditions, and take fully responsibility for any loss or damage that may occur.

For shipments that have been damaged, lost in transit, missing or stolen package, please use our Contact Form. We want to make it right! Please allow our customer experience team 1 business day to review the claim and reply with follow-up instructions.

Once shipped, you will receive a shipment confirmation email with a tracking number. You can also track the status of your order by signing into My Account and checking Order Status. Sign in or register HERE.

REFUSAL OF DELIVERY

If you refuse delivery of any order placed on grandleaners.com, the package will be returned to our shipping facility. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

PRICES, TAXES & DUTIES

Prices displayed on the website are exclusive of taxes and duties. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total merchandise value and shipping charges and displayed on the Order Summary page.

Customers are solely responsible for any duties or taxes imposed by their destination country. These fees must be paid directly to the carrier or the relevant customs authority upon delivery. We do not control these charges and cannot predict their exact amount, as they vary by country and local regulations.

By placing an order on our website, you acknowledge and agree that:

  • Product prices and shipping rates do not include duties or import fees.
  • The customer is fully responsible for paying any duties, taxes, or related charges required for customs clearance.
  • Refusal to pay duties may result in returned or abandoned shipments, for which we cannot issue refunds.